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The Present House Company Terms & Conditions

General

Please note that in using this website you are agreeing to our Terms and Conditions.

Delivery, Postage & Packing

We try really hard to get your order to your door within 2-3 working days.

All prices quoted on this website exclude delivery charges. Delivery costs will only be added in the payment process. Please note the delivery charge covers the UK mainland only. Delivery to non-UK mainland destinations may incur additional charges. Goods will be dispatched to you via Royal Mail or ipostpacels.com, our chosen courier service. We reserve the right to choose the means and carrier we use to deliver your order.

A signature will be required upon delivery. It is up to the purchaser to ensure that the delivery time is suitable to be “signed for” We cannot accept responsibility for addresses provided incorrectly.

Provided all items on your order are in stock, we aim to deliver to you in between 2 and 3 working days, but please allow up to 7 days for delivery. The delivery times are stated for guidance only.

Our standard delivery charge is £3.95, for larger or heavier items is £6.50.

If you require next day delivery please contact us on 07747 474022 and we will endeavour to meet your needs. Please note orders placed after 12pm will not be processed until the following working day.

Gift-Wrapping

We offer a gift-wrapping service, where you can send a present direct, with a personal note attached. This has a standard cost of £3.50 per present and includes wrapping paper, ribbon and a hand written personal note. If you require this service, please call our office on 07747 474022 to discuss further.

Returns & Exchanges

We hope that you are entirely satisfied with your purchases. However it is your responsibility to check your order carefully upon receipt of goods. In the unlikely event that you find the product(s) damaged or faulty we will of course offer a refund or exchange.

Non-faulty goods must be returned within 14 days after receiving the product. If you fail to inform us within 14 days of receipt you will be deemed to have accepted the goods. The cost of the goods will be refunded, so long as the goods are still in the condition in which they left our warehouse. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves. We cannot be held responsible for returned goods being lost in transit without proof of postage.

Undeliverable items will be held at your local sorting office by Royal Mail if you were unavailable to take delivery whether signed for or not. If uncollected the item will be returned to us. We will contact you to let you know it has been returned and reserve the right to charge you a further shipping charge if you would like the item redelivered. With this in mind Royal Mail may take up to 3 weeks to return the undelivered item. We will not resend or replace the item until 3 weeks has elapsed. If you have a problem with the product, please contact us before you return the item, at info@thepresenthouse.co.uk.

Cancellations & Refunds

Under the distance selling regulations you have the legal right to cancel your order within 14 days of receiving the goods. The 14 days will start the day after you receive the goods. Delivery charges are non-refundable on goods that are not faulty or damaged.

We will fully refund the price of the goods, which you will receive within 14 days of cancellation.

If you have any further questions please contact us.

Payment

Payments can be made securely by credit card using our Secure Server and Shopping Cart.

We accept MasterCard, Visa and Maestro cards.

Please call us on 07747 474022 if you would rather pay by cheque. Please note if paying by cheque that we cannot despatch your order until your cheque has been cleared through the bank.

Cookies and Privacy

This website uses cookies. Cookies are small data files placed on your computer.

The only Cookie that our website uses is placed by Google Analytics to help us track our visitors’ behaviour, anonymously. We do this so that we can react and give you a better experience online. The majority of websites on the Internet both use Google Analytics and cookies to some extent.

By using this website you consent to cookies being used. If you do not you must disable cookies or take alternative action.

To disable cookies go to Tools, Options and Privacy in most browsers and select the appropriate setting.

We are committed to protecting your privacy. All information will be collected and used lawfully and in accordance with the Data Protection Act 1998.

To allow you to use our shopping basket

To process your order

To allow us to contact you with any order queries.

As permitted under Data Protection legislation, we may email you in the future if you place an order, but we will provide you with a very clear 'one-click' option to unsubscribe from any further e-newsletters if you wish.

We do not send random marketing emails to personal email addresses (Spam) or to past customers who have unsubscribed from our e-newsletters.

None of the statements and policies detailed above limits your statutory rights as a consumer in any way whatsoever.

Security

All the personal details that you provide us with are stored on password-protected systems with access limited to authorised individuals.

All payment card information is passed directly to SagePay using encryption technology and SagePay has the highest level of certification currently available within the credit card industry. In fact, they are the UK's largest provider of online payment processing.

Complaints and Comments

We are committed to providing a high quality service to you. We value your views and any feedback you would like to give us. Please send any comments to sales@thepresenthouse.co.uk.

Availability

We endeavour to stock all of the items shown on this website at all times. Where an item is out of stock, this will be indicated within the product description.

Terms and Conditions

The information available on this website is designed to provide general information only.

The Information may contain technical inaccuracies or typographical errors.

Information may be changed or updated without notice. We may also make improvements and / or changes at any time without notice.

E. & O. E.